Return & Refund Policy
Last updated: November 17, 2025
Thank you for shopping at Bankura Traditional Art Center.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Bankura Traditional Art Center.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Bankura Traditional Art Center, accessible from https://bankuratraditionalartcenter.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
1. Eligibility for Returns
You may request a return if:
You received a damaged, defective, or incorrect product.
The product is in original condition, unused, and with all tags/packaging intact.
The request is made within 7 days of delivery.
Non-returnable items:
Customized/personalized artwork
Digital products
Items marked “non-returnable” or “final sale”
You are entitled to cancel Your Order within 7 days without giving any reason for doing so.
The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: contact@bankuratraditionalartcenter.com
By phone: 7583951429
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
Return Process
🎥 One-Take Unboxing Video Script (After Receiving Product)
Contact us at [your support email or WhatsApp number] with:
Order ID
Photos of the product (if damaged/incorrect)
- One-Take Unboxing Video Script
Our team will verify the request within 48 hours.
Once approved, we will arrange a pickup or ask you to ship the item back.(
After receiving the product, we will inspect it and process the refund/replacement.
🔄 Return Shipping Cost Policy
At Bankura Traditional Art Center, we believe in transparent return charges. Below is how returning cost works:
1. When Return Shipping is FREE
You do NOT have to pay return shipping cost if:
You received a damaged product
You received the wrong item
You received a defective product
The item was damaged during delivery
In these cases, we bear the full return shipping cost.
- The Goods were purchased in the last 7 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Refund Options
Refunds will be issued in one of the following ways:
Original payment method (Credit/Debit Card, Net Banking, UPI, Wallets)
Store credit / Coupon (if chosen by customer)
Refund timeline:
It may take 5–10 working days for the amount to reflect in your account, depending on the bank/payment gateway.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Bankura Traditional Art Center, Vill-Simulberya, P.o-Jorehira, Dist-Bankura, State-West Bengal, India, Pin-722137
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: contact@bankuratraditionalartcenter.com
By WhatsApp : 7583951429
